Privacy Policy

1. Information We Collect

We collect personal information necessary to provide our shipping services, fulfill legal customs requirements, and improve your user experience.

A. Customer & Shipment Data

This is the essential data required to move a parcel from your store to your customer.

• **Recipient Details:** Name, shipping address, email address, and phone number of the end customer.
• **Shipment Details:** Product descriptions, declared values, weight, dimensions, and necessary customs declarations.
• **Sender Details:** Your business name, contact information, and billing details.

B. Usage & Technical Data

Information about your interaction with our platform, primarily for service improvement and security.

• **Device Information:** IP address, browser type, operating system.
• **Usage Metrics:** Pages visited, time spent, interaction patterns, and referral sources.
• **Authentication Data:** Account login credentials and security information.

2. How We Use Your Information

We use the collected data for the following primary purposes:

• **Service Fulfillment:** To generate shipping labels, book carrier services (Air, Land, Sea), and facilitate customs clearance.
• **Communication:** To send you service updates, tracking notifications, billing invoices, and to respond to support inquiries.
• **Security:** To protect our platform, prevent fraud, and ensure system integrity.
• **Improvement:** To analyze service usage and develop new features, integrations, and optimize routes/pricing.

3. Sharing and Disclosure

We only share your information with third parties when necessary to provide our services or comply with the law.

A. Essential Service Providers

Your data is shared with carriers and logistics partners to execute the shipping service. This includes:

• **Global Shipping Carriers:** FedEx, DHL, USPS, and other local last-mile delivery partners.
• **Customs and Border Authorities:** As required by law for international shipments.

B. E-commerce Integration Partners

If you connect your store via our integrations (e.g., Shopify, WooCommerce), data is shared securely between Ship By Us and those platforms to sync order and tracking information.

4. Data Retention and Security

We retain data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (such as for tax or accounting purposes).

We use **industry-standard security measures** including encryption, firewalls, and secure access controls to protect your data from unauthorized access or disclosure.

5. Your Privacy Rights

Depending on your location, you may have rights regarding the personal information we hold about you, including the right to:

• Access and receive a copy of your personal information.
• Request correction of inaccurate data.
• Request deletion of your personal information (subject to legal retention requirements).

To exercise any of these rights, please contact us using the details below.

6. Changes to this Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the “Last Updated” date.

7. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Ship By Us Legal Department

Email: legal@shipbyus.com

Address: 100 SE 2nd St, Suite 2000, Miami, FL 33131